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Add the recipient's full name, delivery date and your message in the NOTE field.
Once you’ve made your purchase, we’ll dispatch your gift voucher on your specified delivery date. To redeem your gift voucher, please enter the voucher code into the promo section at the checkout.
Gift vouchers are valid for 6 months from the date of purchase and can be used across multiple orders. After 6 months, any remaining balance will be cancelled.
If you are purchasing a gift voucher as a present, please double check the delivery email address you enter. We’re afraid we can’t be held responsible if a gift voucher is lost or used by someone other than your recipient.
Please note, gift vouchers may get into spam folders, so ask the recipient to check those folders. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
If the value of your purchase is less than the value of the gift voucher, your spend will be deducted and the remaining balance can be redeemed when you next make a purchase. If your order exceeds the value of the gift voucher, you can pay the remaining balance using another payment method.
When you return or cancel your FME order and a gift voucher was used as full payment, your refund will be issued to you in gift vouchers (i.e. we will not refund money to you in these circumstances). There will be no monetary exchange for returned or cancelled orders made with gift vouchers.
When you part return or cancel your FME order and a gift voucher was used as part payment, the equivalent refund by way of money spent and gift vouchers will be issued to you in that order.
More questions? Contact us or drop us an email at firstname.lastname@example.org